You may benefit from using a dedicated IP address for your domain name and hence, for the SSL certificate on it as the IP will open your website and only one SSL will be listed for that IP.

If you do not want to buy a dedicated IP, however, you do not have to, as we offer specially configured shared IP addresses that are used for SSL certificates.

Of course, if you decide to add a dedicated IP address later, you can do so at any time from the Add or Upgrade service(s) link on the left side of your control panel.

In a broader perspective, the mailing list is a group of names and addresses that can be used for distributing materials such as newsletters, periodicals or advertising.

In the light of our web hosting services, the mailing list is comprised of email addresses that can be reached by sending a single message to the address of the mailing list.

There are two general types of mailing lists. The first one is the announcement list, which is closer to the original meaning of a mailing list where a group of people are recipients of the same materials.

The second one is the discussion list and its name suggests that all the members of the list can use the list to communicate with each other.

The use of mailing lists nowadays is quite common and it has many applications.

For example, in a given organization each department may have a separate mailing list to share information – tasks, results, etc.

Or, for instance, customers of an online shop may want to receive updates when new items are posted.

Another advantage to using a mailing list with our services is that the hourly limit of outgoing emails does not affect the mailing lists.

You can create mailing lists from the Email -> Mailing Lists menu of your Control Panel.

Just click on the ‘Create a new mailing list‘ button on the top right and fill in the following details of your first mailing list:

 Mailing List Address – here you have to specify the address of the mailing list. When you send an email message to the address of the mailing list, this message is sent to all the subscribers of the mailing list.

The first part of the mailing list address is the name of the maling list. For instance, if example-list@my-site-name.net is the mailing list address, then example-list will be the mailing list name. 

Next, you have to specify the email address of the administrator of the mailing list.

The administrator email address will receive notifications about subscriptions, questions from subscribers and potential subscribers and other administrative e-mails.

After that, you have to type and confirm the administrator’s password.

The mailing lists on our servers are operated via commands sent to an automated mailing list management program called Majordomo. Majordomo is fairly easy to use but there are certain rules that you must follow:

– commands are sent to majordomo@my-best-domain.com
– commands must be in the body of the message (not the subject)
– each line is considered a new command

Here is a list of all the commands that you can use and their short explanations:

subscribe – this command subscribes to the mailing list the e-mail address that you are sending from and it must be followed by the name of the mailing list that you wish to subscribe to. If you wish to subscribe a different e-mail address, the command looks like this:

subscribe example-list example-mail@my-best-domain.com

unsubscribe – this command unsubscribes from the mailing list the e-mail address that you are sending from and it must be followed by the name of the mailing list that you wish to unsubscribe from. If you wish to unsubscribe a different e-mail address, the command looks like this:

unsubscribe example-list example-mail@my-best-domain.com

which – this command shows the mailing lists on this system that the e-mail address you are sending from is subscribed to. You can check for another e-mail address as well and then the command will look like this:

which example-mail@my-best-domain.com

That command can be further generalized in order to see the mailing lists that each e-mail address under the domain name example.com is subscribed to and then the command will simply be:

which my-best-domain.com

who – this command shows all the e-mail addresses that are subscribed to the mailing list and it must be followed by the name of the mailing list.

who example-list

info – this command shows detailed information about the mailing list itself and it must be followed by the name of the mailing list.

info example-list

index – this command shows if there are any files associated with the mailing list and it must be followed by the name of the mailing list.

index example-list

get – this command sends a request to retrieve a particular file that is associated with the mailing list and it must be followed by the name of the mailing list and the name of the file.

get example-list example.file

intro – this command retrieves the introductory message sent to new subscribers and it must be followed by the name of the mailing list. Non-subscribers may not be able to retrieve this.

intro example-list

lists – this command shows a list of all publicly available mailing lists on this system.

help – this command retrieves a help message that provides detailed information about working with Majordomo and the mailing list.

end – this command stops further processing of commands. That is useful if you use an automated signature for your e-mails. Otherwise each new line is considered a new command and you will receive false error messages.

And here is a list of the Majordomo commands that require the administrator password:

approve [password] subscribe/unsubscribe example-list example-mail@my-best-domain.com

This command approves the subscription or unsubscription of a particular e-mail address when the respective action requires the approval of the list owner. Have in mind that this is a standard subscribe/unsubscribe command preceded by “approve” + the adminstrator password.

approve [password] who example-list

This command shows the addresses on the anonymous list. Even the owner of the list cannot see who is on the anonymous list without the password.

passwd example-list [password] [new password]

This command allows you to change the administrator password by sending an e-mail. You can also change the password for the mailing list using the E-Mail Options > Mailing Lists menu of the Web Hosting Control Panel. Simply click on the Edit button next to the mailing list that you wish to change the password for.

newinfo example-list [password]

This command replaces the information file that people see when they subscribe or request with the info command. Everything after the password will be considered the new message unless you use the EOF word on a separate line.

config example-list [password]

This command sends a request to retrieve the self-documenting configuration file for the list.

newconfig example-list [password]

This command replaces the configuration file that you can retrieve with the config command and changes the configuration for the list as soon as it is validated. If you have other commands after that, they will be subject to the new configuration. Again, everything after the password will be considered the new configuration unless you use the EOF word on a separate line. If the new configuration file contains an error (an incorrect value), the entire file will not be accepted. There will be an error message dispaying the problem line(s). You are advised to keep a copy of the configuration files since only the error messages are returned but not the entire file.

All domain registrations and renewals are non-refundable.

When a domain is registered/renewed, all registrar companies, including ours, pay  including ours, pay a service fee to the top-level Registry organization that manages the particular extension.

As the Registries do not reverse dates and do not refund service fees, it is not possible for us to do this either.

If you want to renew one or several domains without renewing your hosting plan, go to My Domains -> Registered Domains, where you will find a list of all domains registered in your account, tick the checkbox for the ones that you want to renew, then click on the Renew button that is located just above them.

A new page will appear, so you can renew only the selected domains.

Each domain extension has a fixed registration period.

For the most common .com/net/org/info/biz domains, this period is between 1 and 10 years.

If such a domain is active, it can also be renewed for multiple years, but the total number of years after the renewal should not exceed 10.

The only exception is if you are renewing an already expired domain – in this case, the domain can be renewed only for 1 year, but once it is active, you can add several years with a single order.  

Most country-code extensions can be registered for less years – .ES between 1 and 5, .COM.AU for 2, and so on.

You can see the maximum period you can get a domain for if you try to order it or if you try to renew it from My Domains -> Registered Domains.

When you pay by credit card or PayPal, an automatic payment is created for the following year.

The payment processor sends you a notification when this happens and we send reminders at least 24 hours before the automatic charge takes place.

All automatic payments go through exactly 7 days before the date they were created as to avoid any downtime of your websites if there is a problem with the credit card/PayPal account.

The payment processor has no way of knowing the actual expiration date of the service. 

The CPU usage involves the Central Processing Unit(s) of the web server where your account is hosted on.

Each hosting account has a CPU usage limit, which, when reached, may result in the account being suspended.

You can monitor the CPU usage stats for your hosting account at any given moment from the Statistics -> CPU Stats section of your Control Panel.

You can compare the current CPU usage with the allowed limit for your account, which you can see in the Account Usage table (located on the left side of your Control Panel).

To reduce the CPU usage of your account, there are several general rules you should follow:

• Upgrade all third-party web applications to the latest stable release available (Joomla, WordPress and any other content management or blog systems, forums, galleries or any other scripts that you have installed)
• If any of the web applications that you use have addons or plugins, make sure they are upgraded to the latest availble versions as well
• Remove any unused web applications and/or plugins/addons that you have installed
• Activate caching for any web applications that you use that have this option
• If you have developed your script(s) yourself, try reducing the number of MySQL/PostgreSQL queries and optimize your scripts to use less processing time.

If you need to deal with a high CPU usage problem and reduce the CPU usage, you must first identify the reasons for the high CPU usage.

Unfortunately, this is often quite difficult, especially if you are using third-party web applications such as forums, content management or blog systems, etc. that you have not developed yourself and have little or no knowledge at all about their inner working.

Here are a few recommendations you could consider to get an idea where to start from:

1. Identify the website that is most likely to be responsible for the high CPU usage.
   If you host more than one website (domain/subdomain) in your account, start by identifying which one is most visited and which one generates most traffic – this is probably the one that’s responsible for the high CPU usage. Go to the Statistics > Traffic Stats section and find out which of your hosts (domains or subdomains) has generated the most traffic for the past day and for the current month.
2. Identify the file that is most likely responsible for the high CPU usage (if any).
   Once you have established which website has generated the most traffic by visiting the Statistics menu, go to the Statistics > Traffic Stats section of your Control Panel and view the traffic stats for this domain/subdomain for the current month. Look for the file(s) that have generated most traffic – you can find them in the Top 10 of XX Total URLs By KBytes table. Look for any PHP/CGI files in this list that have generated unusually large amounts of traffic. This file(s) is most likely the reason for the high CPU usage and you should consider optimizing it.
3. Identify the visitor/bot that is most likely responsible for the high CPU usage (if any).
   Like in step 2, look at the monthly traffic stats for your domain/subdomain and look for the visitor/host that has generated most traffic this month. You will find the list under Top 10 of XX Total Sites By KBytes – look for any hosts that have generated unusually large amounts of traffic (compared to the rest) – it would either be an IP address or a hostname of the kind botname.some-domain.com. You may want to block the access of this host(s) or at least restrict it to reduce the CPU usage of your account.

If you are still unable to reduce the CPU usage of your account, you should either look for the help of a professional developer or simply consider a either a dedicated server or at least a VPS or a semi-dedicated server.

There are 3 ways to access the traffics stats for a domain name:

1. Click on the “Traffic Usage Statistics” icon in the “Actions” column;

2. Right-click on the domain’s name, located in the “Domain” column. This will open a context menu, from where you can select “Traffic Usage Statistics”;

3. Click on the domain’s name, located in the “Domain” column. This will open the “Domain Information” pop up window with information for the domain name and several quick access icons. Locate the “Traffic” icon and click on it.

There are 3 ways to access the web statistics for a domain name:

    1. Click on the “Web Statistics” icon in the “Actions” column;

    2. Right-click on the domain’s name, located in the “Domain” column.    
    This will open a context menu, from where you can select “Web Statistics“;

    3. Click on the domain’s name, located in the “Domain” column.    
    This will open the “Domain Information” pop up window with information for the domain name and several quick access icons.    
    Locate the “Web Statistics” icon and click on it.